Transparent conditions, supplied before you book.
How quotation withdrawals, confirmed booking cancellations, changes and operational disruptions are handled.
Cancellation conditions are provided with every proposal.
Because private journeys vary in distance, timing, itinerary and resources, the specific cancellation and amendment conditions will be clearly presented before the customer confirms a booking.
Before booking
A quotation request can be withdrawn at any time before confirmation without creating a booking obligation.
After confirmation
The cancellation deadlines, applicable charges and refund method stated in the accepted proposal will apply.
Changes
Contact us as early as possible if dates, flights, routes or passenger requirements change. Adjustments remain subject to availability and may affect the price.
Weather and road conditions
Safety comes first. Icelandic weather, road closures or official guidance may require a route change, delay or cancellation. When TRIPWAY must materially change a confirmed service, the available alternatives and any applicable refund will be communicated directly according to the booking conditions.
Requesting a cancellation
Send the booking reference, lead passenger name and travel date to info@tripwaygo.com. A cancellation is effective once acknowledged by TRIPWAY.